Collateral Damage in Google’s War Against Affiliate Marketers on AdWords

Posted on 29. Jan, 2010 by Tracy Sigler in Advertising

Yeah, that’s a long headline. But it’s the truth, Ruth. Don’t let the Google Goliath kick sand in your face! Watch the video to hear the whole story. The entire email exchange between Google Adwords staff and me is below.

This is happening to a lot of people. Read Google’s own forums to see how many people are having their pay-per-click Adwords accounts shut down even though they have done nothing wrong. I’m glad they turned this account back on, but I’m disappointed they didn’t address their original, and incorrect, claim that my account was “related to another account, which has repeatedly violated our Landing page policy and site guidelines.”

Instead of admitting that they had made a mistake they said the site had “low landing page score” because it was “down” when they reviewed it. There is no evidence of that. Adwords always indicated a Landing Page Quality Score of 7 or higher.

I waited almost two weeks before asking Google’s customer service to check into it. They replied within a day. Their responsiveness was appreciated, but their response was not. I was going to bold highlights and insert some jokes, but I think I’ll let the emails speak for themselves.

See the entire email thread after the jump. (more…)